Category Archives: SkyWest People

What Does it Mean to be “Cross Utilized”?


SkyWest’s cross utilized agents have a lot of responsibilities. In one shift, they’ll help passengers check in, get them boarded onto flights, ensure their bags are loaded and much more. Amy Orsini, who is based in West Yellowstone, Mont., gives some insight into what it’s like to be a cross utilized agent.

Why did you decide to apply at SkyWest?

I was working at a restaurant and a coworker saw an ad in the paper for ramp, customer service agents and flight attendants and said let’s go to this recruiting event. I had never considered working for an airline but thought I would give it a shot. At the recruiting event, I applied for Customer Service in Salt Lake City. Best decision of my life!

Amy and some of her WYS team.

Amy and some of the West Yellowstone, MT (WYS) team.

What’s something people might not know about being a cross utilized agent?

We do EVERYTHING. We work the ticket counter, the gate, out on the ramp, clean the planes and de-ice! You could check in a passenger, then load their bag and board them on the plane. You gain a lot of knowledge about how the airline operates.

What’s a typical day like for you?

A typical day as a cross utilized agent starts out when we check the bookings for our flights, inspect the ground equipment and set up for arrivals and departures. Then we start to check in passengers. Getting to see different state’s IDs or country’s passports is cool, and customer service is important while checking in our passengers and their luggage. Interacting with them to find out if they are on vacation or if this is a business trip and what their destination is makes the day interesting. When the flight arrives, we go out to the aircraft to unload passengers and bags, say hello to the flight crew, and then load up our outbound passengers and their bags. Once that flight is ready and on its way, we head back inside to check in passengers for the next flight.

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Agents loading baggage onto aircraft.

You’ve been at SkyWest for 14 years now, what has made you stay?

I have stayed because I love this company! The opportunities working here seem endless and there is always movement if I want to change my career path. I also love the relationships I’ve developed with people all over the company. Communication is easy and important for SkyWest. The fact that I can send a note to the vice president of Customer Service and get a response quickly, directly from him, along with people from any department means a lot! Although we are a growing company it still feels like a family. I also love the challenge of working for the airline, the fast-paced environment, flexible schedules and, of course, the amazing travel privileges.

What’s your favorite part of the job?

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Agent marshaling aircraft at St. George, Utah Airport.

The versatility and problem solving that each day requires. I get to use my computer skills while booking/rebooking passengers, my problem solving skills when there is a delay and to load plan (weight and balance of the aircraft). I love the knowledge I’ve gained for the whole operation. I also enjoy the fresh air while marshaling in an aircraft, unloading bags and driving around the tarmac. And I get to do all of this with an awesome team!

What qualities or skills help make someone a good cross utilized agent?

Being people oriented, flexible, able to solve problems, and someone who loves to travel!

What advice would you give someone who is interested in becoming a cross utilized agent?

Be sure you like planes, passengers, a little bit of physical labor and are flexible! This is not a typical 9-5 kind of job. The airport never has a day off; planes and people are always traveling. If you like change, a fast-paced environment and are flexible this is the job for you!

How I Became a SkyWest Pilot: Julie Hafen


Julie Hafen – a CRJ first officer for SkyWest Airlines, discovered aviation as a teenager and has been hooked ever since. Check out how she got started as a pilot and what a typical day is like for her at SkyWest.IMG_1158

As a teenager, I always thought I would enjoy flying and traveling for my career, but it never occurred to me that I could actually be the pilot until I was 17 years old. I took an intro to aviation class at my local college and fell in love with aviation. Problem was, however, that I had never even set foot on an airplane, let alone flown one. So for my 18th birthday, my parents flew me to Texas, where my grandfather, who had his private pilot’s license, took me flying.

When I got home from that trip I immediately registered for the aviation degree at Utah Valley University and started my training in the fall of 2003. A few years after I started my schooling and flight training, I earned my Certified Flight Instructor (CFI). I instructed for five years because I got hooked – hooked on the feeling of being able to help others earn their wings…giving others their dreams. For me, it was by far the best way to build time toward becoming a commercial pilot.

I decided to apply at SkyWest Airlines after attending the Women in Aviation conference in 2012. I was happy fight instructing, but after speaking to the numerous pilots at the SkyWest booth, I decided I wanted to take the next step and become a SkyWest pilot. There were many airlines I spoke to at this conference, but the pilots at SkyWest were the most friendly and easy to talk to, and it was clear that they enjoyed their careers. After months of studying I felt ready for an interview and submitted my application. IMG_2212.JPG

SkyWest interviewed me shortly after, and I was officially hired only days after my interview. Once hired, I had two weeks to get all my documents ready and to prepare for ground school. Training was a whirlwind of more learning than I even knew possible, but it was worth it. It took me a few months after training to feel completely comfortable as a first officer, but I knew I made the best decision by changing my career from a flight instructor to an airline pilot.

Here is a tiny glimpse of a day in my life at SkyWest:

I show up for work at least 45 minutes prior to our first departure and spend a few minutes meeting the crew; I have had the opportunity to fly with some pretty great captains and flight attendants at SkyWest. Together we look at any deferred items on the aircraft (inoperative items that are not required to be fixed immediately), the weather and any other pertinent information for the flight.

Once we head out to the aircraft we each have our duties that need to be completed before we depart. Typically the first officer is the one to do the walkaround/preflight inspection while the captain completes some checklist items.

After the passengers and baggage are on the plane, we complete a weight and balance (it’s not just something for general aviation), and figure out our speeds for takeoff and cruise. On the plus side, we don’t always have to do it by hand.

Before we start the engines for the first flight each day – we might fly one to six legs in a day – the captain and I decide who will fly which legs. Some captains like to alternate each leg, some like to always fly first… it doesn’t really matter, but know that you will generally be flying as much as the captain is – they don’t get to have all the fun. And whoever is flying will do a briefing before each flight including the current weather, expected taxi route, departure procedure, pertinent NOTAMs, etc.

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Julie with her all-female flight crew on the recently retired EMB120

If we are done with our day early enough, we will usually get together as a crew to do something fun. There are such great people at SkyWest, it is great being able to hang out outside of work and to get to know each other a bit better.

My quality of life at SkyWest has been so much better than it was as a flight instructor. As an instructor I worked 10-14 hour days for five or six days a week. It was rewarding work, but it was a lot of work. At SkyWest, I usually work four days a week and get paid for more hours than I did when I was teaching. I am also able to be home much more and spend time with the people that matter most to me. Quality of life is very important to me, which is one of the reasons I chose SkyWest over the other regional airlines out there.

Flying isn’t really work for me; it’s more like a hobby that I get paid for! Of course there are frustrating days that get interrupted with weather or maintenance delays, but for me those days seem few and far between. I am happy with the career I chose. I have been at SkyWest for almost three years, flying the EMB 120 Brasilia and now the CRJ, and have never regretted my decision to work for such a great company.

SkyWest Team Welcomes Special Passengers


SkyWest’s team in Arcata, California (ACV) recently welcomed a very special group of passengers onboard. Twelve children with autism or down syndrome had the chance to experience the miracle of flight, even though they never actually left the ground!

SkyWest ACV Team

The eager passengers arrived at the airport, checked in at the counter with their bags, went through security and then boarded a 50-seat CRJ200. Once on the plane, the VIPs (Very Important Passengers) listened to the flight attendant’s announcements before receiving a snack and drink. A few even got to sit in the flight deck and make announcements! The group then deplaned and headed to baggage claim to pick up their checked luggage.

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“I’m not sure who had more fun: us or the kids!” said Angeline Vandenplas, SkyWest’s ACV general manager. “We all had such a great time.”

SkyWest ACV VIPs

The effort of the Arcata team, along with Captain Katie Overdick, First Officer Marko Miliceric and Flight Attendant Elle Eguchi who spent an extra two hours at the airport to participate, is a great example of SkyWest’s commitment to give back to the community. And for these passengers, it makes for a fun experience that they’ll remember for a lifetime.

SkyWest Celebrates 43 Years!

On this day, 43 years ago, SkyWest Airlines took off on its first scheduled flight – from St. George to Salt Lake City, Utah, with a stop in Cedar City on the way! Since that first flight, what was a small, local airline has grown into one of the largest regional airlines in the country.

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Six-seat Piper Seneca used by SkyWest

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Check out even more about SkyWest’s history at www.skywest.com.

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So how exactly is a 43rd anniversary celebrated? According to several lists of modern anniversary gifts, the 43rd year should be celebrated with travel! So join in the celebration, and fly a SkyWest Airlines flight today.

 

Q&A with a SkyWest Crew Scheduler


Coordinating the schedules of more than 5,000 crewmembers on a daily basis and helping to keep 1,800 flights on schedule are just a few of the responsibilities of people like Tawnya Howard, a SkyWest Airlines crew scheduler.

Check out what else she had to say about this unique job.

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SkyWest Crew Support Team

What is your favorite part about being a crew scheduler?

I like that this job is not the same thing every day; there is always a new challenge or a new situation to deal with, so it fully engages your mind in trying to get everything pieced together.

What is something most people wouldn’t know about crew scheduling?

It is a normal office job but it doesn’t have normal office hours, which makes it ideal for travelling or just having some great family time.

Why is crew scheduling such an important part of the SkyWest operation?

While flight attendants and pilots are often the face of our operation, Crew Support is the glue behind the scenes. It is our job to make sure that the aircraft has a captain and first officer as well as flight attendants; if we don’t have those crewmembers the flight can’t depart.

We also field the calls for crewmembers who can’t come to work due to being sick or missing their commuting flight, and then it is our responsibility to find someone to take their place.

Why do you enjoy working at SkyWest on the Crew Support team?

The people that I work with are amazing! We really have a good time together.

We also have a really great schedule working four, 10-hour shifts, so we always have three days off together every week. We can also swap and trade days (within department and company policy guidelines). If you do it right you can get a nice 12-day vacation or break, which works out perfectly if you are using the flight benefits!

What would you say to someone who is interested in working in crew scheduling?

If you like to be challenged at work, do puzzles, piece together schedules and flying, then this is for you. It is also a great job if you have never worked in the airline industry before because you learn about a lot of different departments, answer all sorts of questions, work closely with Flight Operations, InFlight, Dispatch, Training, and Payroll to name a few, and you really just have a chance to dip your fingers in a little bit of everything. It makes the day go fast and it’s very fun to learn everything.

What qualities would be good for someone who is interested in being a crew scheduler?

You need to be able to multi-task and be creative in the way you problem solve. Often we are trying to cover a flight when we don’t really have any reserves available for it. Due to this, creativity is key. You also need to be willing to ask questions, as well as be willing to continue to learn no matter how long you have been here.

SkyWest Flight Attendant Praised as “A God Send”


SkyWest’s success is a direct result of the incredible aviation professionals who who regularly go above and beyond to help passengers on more than 1,700 daily flights. Recently, Mary Morgan, a Seattle-based flight attendant was commended for being “a God send…at a most difficult time” thanks to the kindness and support she provided on a flight from Ontario, California to Seattle.

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SkyWest Airlines,

I am writing to acknowledge a flight attendant who truly “got me home” on a most difficult flight. Mary, her name, Flight 3447 Friday May 8th, Ontario to Seattle.

#1) I am claustrophobic – especially in planes #2) I had received a call while on a weeks vacation that my 89 yr old mom had become quite ill and was near death.

To sit next to my husband we had changed our seats to the only side-by-side seats left in the plane – last row on the plane. I boarded the plane in tears anticipating my anxiety flying and what awaited me at home. Mary picked up on my state of being immediately, brought me tissue and settled us in without asking any questions. As we sat side by side with Mary for “take off,” etc. my husband told her my challenges. She went beyond the call of duty to console me, work with my phobia and just over see my well being throughout the trip, all the way to our terminal good-bye. She was a God send for me at a most difficult time.

I did arrive in time to share three days with my mom before her death.

Thank you Mary for everything. Thank you SkyWest for employing such insightful, sensitive people.

Sincerely,

Donna Sheree Bullock

This letter is just one of the many compliments SkyWest’s 10,000+ employees receive each week thanks to their efforts to ensure every passenger enjoys a great travel experience.

SkyWest Now an All-Jet Fleet After Final EMB 120 Flight


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After more than 28 years, SkyWest’s EMB 120s completed their final flights on May 5, 2015. The Brasilia has been a workhorse of the SkyWest fleet and has helped connect millions of passengers over the years.

The departure of the “Bro” also marks SkyWest’s transition to an all-jet fleet for the first time in more than 42 years of flying!

SkyWest Flight Attendant Brings Help to Cambodian Orphans


Having dealt with years of well-documented corruption and social unrest, Cambodia stands as one of the poorest countries in the world. Access to education, sanitation and nutrition is minimal in many locations, and non-existent for some. Many children begin working at a young age in horrendous conditions, exposing them to many risks, including disease, drug abuse and sexual violence.

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That’s where Mendy Field, a SkyWest flight attendant based in Palm Springs, California comes in. For the past seven years, Mendy has organized trips to Cambodia to help children in need. She first learned about the need while working alongside a Cambodian war refugee in Irvine, California for six years. There Mendy heard stories of the extreme poverty many are facing and knew she wanted to do something to help. After a trip to an orphanage in Mexico to deliver supplies, Mendy realized she could make the same deliveries to orphans in Cambodia.

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“It’s an adventure and a mission to help children learn and change that country,” said Mendy.

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Mendy made her first journey to Cambodia by herself and discovered an orphanage by asking locals at a hotel lobby about where she could find children she could help. Since then her efforts have continued to expand. Recently, she started her own non-profit organization called We See Light. Their mission is to help put an end to sex trafficking through education, building safe houses for children being rescued from brothels, and providing basic necessities like food, clothes and hygiene supplies.

“My goal is to build more safe houses for children who have been rescued from brothels,” said Mendy. “It’s not going to get better unless people go help them.”

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This summer, Mendy will be heading back to Cambodia to visit the orphanages and to deliver supplies that she has collected from other SkyWest employees. In fact, so much has been donated that several additional employees will likely join Mendy to help with the deliveries. Their efforts are a great example of what many SkyWest aviation professionals are doing around the world to help those in need.

SkyWest Employees Love What They Do

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Wes Horrocks

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Corporate Communications Manager

What sets SkyWest employees apart and makes the airline such a great place to work? All of the people who absolutely love what they do!

“I love the attitude of the people I work with. Everyone seems to really enjoy working here and makes it enjoyable to come to work. I feel proud to be a SkyWest pilot!” – Michael Larsen, first officer

“My friends at the dental office I worked at thought I was crazy to want to change careers and be a flight attendant!!! I love my job, the schedule and good friends and professionals I encounter every work week.” – Kenna Davis, flight attendant

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“I love SkyWest because of the people I get to work with throughout the system. The people are what make SkyWest so great!” – Gwen Carter, customer service

“It’s wonderful being able to say that I truly love going to ‘work’! We have such wonderful people!” – Sarah Bliesath, captain

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“I love SkyWest because it has that small company feeling.” – Robert Anderson, mechanic

“I love the energy that SkyWest agents bring to the company. Everybody is always smiling and willing to help, and it makes you feel at home and part of their family. They are the greatest.” – Rosemary Pierce, customer service

And this is just a few of the more than 10,300 aviation professionals who are proud to work at SkyWest Airlines. Happy Valentine’s Day!